Help
Support
Quick answers below. If yours isn't there, email us and a real person will reply.
Contact us
We usually reply within a few working days.
info@kadoo.uk
Send it from the email on your Kadoo account if you can, and tell us the group name. It helps us find you faster.
Common questions
I can't sign in
Kadoo signs you in with Apple, Google, or email and password. Use the same option you signed up with: an Apple sign-in and a Google sign-in are two separate accounts.
Forgot your password? On the sign-in screen tap Forgot your password? and we'll email you a reset link. Still stuck? Email us from the address on your account.
How do invites work?
Each group has an invite link and an 8-character code, like 7K3M-9QXZ. Admins share it to WhatsApp or show the QR code at the pitch.
Tap the link and Kadoo opens the group, ready to join. Don't have the app yet? Install it, then paste the code. If an admin makes a new code, the old one stops working.
How do I delete my account?
In the app, go to Settings, then Delete account. Your profile, answers and place in every group are removed straight away. If you're the only admin of a group that has other members, make someone else an admin first.
Can't get into the app? Email us and we'll do it for you.
How do I cancel a game?
Only group admins can cancel. Open the game, go to Game admin and tap Cancel this game, and add a short reason if you like. Everyone in the group is told, and next week's game runs as normal.
How do notifications work?
Kadoo sends a push when sign-up opens, reminds anyone who hasn't replied (admins choose when), tells you when you move up from the waitlist, and lets you know when teams are out, a game is on, or a game is cancelled.
Nothing arriving? Check iPhone Settings, then Notifications, then Kadoo, and make sure Allow Notifications is on.